Trade Supplier
Essentials Hair & Beauty Ltd are a trade supplier to the Professional Hair & Beauty Industry
(All prices are subject to VAT)
 

Delivery & Returns

It is our policy to dispatch goods within 48 hours of receiving an order, however this can vary subject to stock availability. We can accept no responsibility for transport delays causing late delivery. Some furniture orders may take up to 6-8 weeks for delivery, or up to 12 weeks for special order items.

Delivery Charges

We are pleased to announce that our FREE DELIVERY is back, so take advantage of this fantastic offer whilst you can!

Orders over £75 (excluding VAT) placed online have free delivery, to most parts of the mainland UK.

This excludes any large or heavy items. All orders under £75 (excluding vat) will be charged at £4.50 (plus VAT).

The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK, plus all overseas orders, may vary according to the size and weight of the parcel and may be subject to additional carriage charges.  Please contact us so we can confirm carriage charges before making any orders to be delivered to any of the before mentioned areas.  If there are any issues regarding the order, a member of our call centre will contact you prior to despatch. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.

Special delivery charges will be quoted on request.

Large and Heavy Items

Large and heavy items, such as; porcelain basins, washpoints, hydraulic chairs, barbers chairs, portable, hydraulic and electric couches, large chairs, nail stations, reception desks and other large furniture items, will be subject to additional carriage charges. This list is not exhaustive.

If you have a large order to place, please contact customer services on 01992 788 999 for an individual quote on the carriage.

Cancellations

Prior to despatch, non standard items such as furniture/special order items, cannot be cancelled. Cancellation after despatch cannot be accepted.

Force Majeure

Essentials Hair & Beauty Ltd shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, Act of God or failure to deliver by suppliers or carriers.

Shortages & Damages

Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.

Returned Goods

If goods have been ordered in error or are not as expected, please contact our Customer Services Department on 01992 788 999 to request a returns authorisation number. The relevant reference number must be quoted on accompanying documentation. Goods must be returned within 7 days of receipt, unused, in perfect condition and sent back in it´s original packaging. Carriage for alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for lost parcels without a receipt of postage. Refunds on large/heavy items will be subject to a minimum 10% handling charge. Collections for unsuitable items will be subject to a minimum 10% handling charge. (Collection of goods with a value of £50.00 or less will be subject to a minimum charge of £5.00 per parcel). Porcelain basins and all furniture which has been made to special order cannot be returned. Due to strict hygiene regulations, the Seller cannot accept returns of items such as scissors, clippers, razors, manicure or pedicure implements, tweezers and electrolysis needles which have been used. (This list is not exhaustive). Goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund. Your Statutory Rights are not affected.
Please note any items that are sent direct from the manufacturer are non returnable if they are unsuitable. This does not affect your statutory rights. For more information please contact Customer Services.

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Customer Services
Telephone
01992
788
999
FREE DELIVERY
Please take
advantage of our
FREE DELIVERY
on all orders
over £75.00